General terms of service

1. Identification

Website editor: Alter Création
Phone : +33 1 84 16 26 11

Legal status: SAS

SIRET number: 488 404 344 00043
APE number: 7311Z

2. Preamble

The company Alter Création (hereinafter referred to as “THE SELLER”) publishes a digital solution allowing its CUSTOMERS to create, modify and host videos from content downloaded or entered by them on
Any reproduction, in whole or in part, is systematically subject to the authorization of the company Alter Création. However, hypertext links to the aforementioned site are authorized without specific request.
These terms of service govern access to and use of the site and all services available on the site.

In this context, the following terms will have the meaning given below:

  • CUSTOMER: refers to the natural or legal person contracting with Alter Création in the context of its professional activity.
  • ACCOUNT: refers to the access portal to the platform and associated services reserved for the CUSTOMER, accessible from the site This access is done through the CONNECT tab and the CUSTOMER’S IDENTIFIERS.
  • IDENTIFIERS: means the confidential identification code and the password allowing access to the ACCOUNT. These IDENTIFIERS are for the exclusive use of the CUSTOMER who is solely responsible for them.

To create their videos, CUSTOMERS have models available on the site that use the graphic codes of real estate brands. The use of these is under the full responsibility of the CLIENT who must ensure that he has the rights to use the brands and logos of the brands.

3. Acceptance of Terms

The customer acknowledges having read, at the time of placing the order, the special conditions of sale set out on this page and expressly declares to accept them without reservation. These general conditions of sale govern the contractual relationship between THE SELLER and its customer, both parties accepting them without reservation. These general conditions of sale will prevail over all other conditions appearing in any other document, except prior, express and written derogation.

4. Products

The photographs and/or drawings illustrating the products do not enter into the contractual field. If errors are introduced, in no case the responsibility of the SELLER can be engaged. The customer agrees not to reproduce, copy, give, resell the products he buys on this site.

Definition of video credit

Video credit is a virtual currency needed to order the production of paid products.
Any attempt to manipulate your Credit balance by means other than a legitimate purchase at is considered a breach of this Agreement and may be subject to termination. In such event, SELLER shall have no obligation to provide a refund of any amounts previously paid to SELLER.

Buying videos

Video credits are acquired by subscribing to a plan. Payments are processed by our billing department. The price of the packages is indicated in a visible way before and during the payment process. By making a purchase, you agree to pay the exact amount necessary to acquire the requested subscription plan.

5. Order

Automatic recording systems are considered as proof of the nature, content and date of the order. THE SELLER confirms the acceptance of his order to the customer at the email address that he will have communicated. The sale will only be concluded once the order has been confirmed. THE SELLER reserves the right to cancel any order from a customer with whom there is a dispute relating to the payment of a previous order. The information given by the buyer, when taking the order, commits him: in the event of an error in the wording of the recipient’s contact details, the seller cannot be held responsible for the impossibility in which it could be to deliver the product.

6. Delivery

After order confirmation, THE SELLER undertakes to deliver all the references ordered by the buyer by providing him with a DOWNLOAD LINK or access to a private member area, and this within a maximum period of 48 working hours, from the email confirming receipt of the order, except weekends and public holidays.

All products offered to its customers by THE SELLER are delivered for download unless otherwise stipulated ON the order form.
All orders placed with the SELLER are intended for the personal use of the customers. Customers or recipients of the products are prohibited from any partial or total resale of the products, as well as the resale of copies. THE SELLER de facto disclaims any legal liability if the payment of taxes was not made by the customer. War, riots, fire, strikes, accidents and the impossibility of being supplied are considered as cases of force majeure releasing the seller from his obligation to deliver.

5. Withdrawal

As the use of the services is reserved for professionals in the context of their professional activity, the right of withdrawal does not apply.

6. Price

The price is expressed in dollars. The price indicated in the order confirmation is the final price, expressed inclusive of all taxes and including VAT for France and the countries of the EEC.

7. Payment and subscription

Customers can acquire products by purchasing a subscription.

Purchasing a subscription entitles customers to a set amount of high-resolution video renders and hosting thereof, monthly/annually, using projects that are covered by the customer’s respective subscription. If you have any issues with your subscription, please contact immediately. We are not responsible for reimbursement of any loss of funds or products not reported to us.

Billing for subscriptions: Subscription customers are billed every 30 days (365 days for annual plans) from the first day a subscription is purchased until the customer chooses to cancel the subscription. We do not refund payments already made. However, customers who purchase a subscription can cancel it at any time without penalty, avoiding future charges. Canceled subscriptions will remain available until they expire. Likewise, we reserve the right to change our prices in the future, provided that we give you 30 days’ notice.

Refunds: If the video is materially similar to the preview and works as it should, SELLER is not obligated to issue a refund. In cases where a refund is required, THE SELLER will endeavor to rectify the problem. A refund will only be granted if these attempts are unsuccessful.

Methods of payment: The price invoiced to the customer is the price indicated on the order confirmation sent by THE SELLER. The price of the products is payable in cash on the day of the actual order. Payment is made by credit card bearing the initials CB.

The server used by THE SELLER for processing bank cards is that of the selected payment platform. The order validated by the customer will only be considered effective when the bank payment centers concerned have given their agreement. In case of refusal of said centers, the order will be automatically canceled and the customer notified by e-mail.

8. Disputes

This contract is subject to French law. THE SELLER cannot be held liable for damages of any kind, whether material, immaterial or bodily, which could result from a malfunction or misuse of the products marketed. The liability of the SELLER will, in any case, be limited to the amount of the order and cannot be blamed for simple errors or omissions which may have persisted despite all the precautions taken in the presentation of the products. In the event of difficulties in the application of this contract, the buyer has the possibility, before any legal action, to seek an amicable solution, in particular with the help of a professional association in the branch, a consumer association or any other counsel of his choice. It is recalled that the search for an amicable solution does not interrupt the “brief period” of the legal guarantee, nor the duration of the contractual guarantee. It is recalled that as a general rule and subject to the judgment of the Courts, compliance with the provisions of this contract relating to the contractual guarantee assumes that the buyer honors his financial commitments to the seller. Complaints or disputes will always be received with attentive benevolence, good faith being always presumed in those who take the trouble to explain their situations. In the event of a dispute, the CUSTOMER will first contact the company to obtain an amicable solution.

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